Cancellation & Refund Policy

Last updated September 16, 2026

Subscriptions

ShyPilot AI subscriptions renew automatically at the price and billing interval shown at checkout until canceled. Customers can manage or cancel their subscription through the online billing portal.

Cancellation

Cancellation prevents future renewal charges. Unless required by applicable law, canceling does not create a prorated refund for time remaining in a billing period that has already been paid.

One-time custom requests

One-time custom requests are charged once and do not renew. ShyPilot begins fulfillment after Stripe confirms payment. Because generation is an on-demand digital service, a completed custom request is generally not refundable solely because the customer changes their mind after fulfillment has begun. This does not limit refunds required by law or refunds for verified duplicate charges, billing errors, or a failure to deliver the purchased service.

Refund requests

If you believe you were charged in error, experienced a duplicate charge, or could not access the paid service because of a verified service problem, submit an online support request as soon as possible. Refund requests are reviewed based on the payment record, service access, fulfillment status, and applicable law. Approval is not automatic.

Free preview

The free preview does not require a paid subscription. A paid subscription begins only after the customer completes checkout for a paid plan.

Payment disputes

Customers should contact ShyPilot AI through online support before initiating a payment dispute so billing errors can be investigated promptly.

This policy may be updated as the service and billing systems evolve.